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How 866jili Handles Your Personal Information

This Privacy Policy explains exactly what data 866jili collects when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team — and how we keep that data secure.

Account data protectionGCash, Maya, InstaPay contextCookie controlsData retention clarityYour right to request changes
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866jili How 866jili Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to request a copy of your information, or need to correct something on your account, our support team handles privacy requests directly. You can raise a request through any of the three channels below — include your registered account email and the nature of your request so we can locate your record quickly.

Live Chat Open live chat from your account dashboard. Describe your data request and our support team will acknowledge it and guide you through the next steps.
Email Support Send your privacy request to our support email address listed on the Contact page. Include your account email and the specific data you are asking about.
Account Settings Some data updates — like your registered mobile number linked to GCash or Maya — can be amended directly inside your account settings under Profile.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data is protected at every stage — from the moment you enter your GCash number at checkout to when a withdrawal is verified against your registered e-wallet. We apply SSL encryption across all account pages and payment flows. Data retention periods are set by the transaction type: payment records are kept for as long as required by applicable financial and legal obligations, while general account data is reviewed periodically and deleted when it no longer serves a legitimate purpose. You can request access to, correction of, or deletion of your personal data at any time through our support team.

Encryption on All Account Pages

SSL encryption is active on every page where you enter personal data — login, deposit, withdrawal and account settings — so your details stay protected in transit.

Payment Data Handled Minimally

We store only the transaction reference from your GCash, Maya or InstaPay payment — never your full e-wallet PIN or bank credentials. Processors handle authentication on their own secure systems.

Cookie Controls You Can Adjust

We use cookies to keep your session active and remember your lobby preferences. You can review and adjust cookie permissions through your browser settings at any time.

Retention and Deletion Policy

Transaction records are retained as long as financial regulations require. Non-essential account data is reviewed and removed once it no longer serves a clear purpose. Request deletion via live chat or email.

Common Questions About Your Privacy at 866jili

These are the questions we hear most often from account holders in the Philippines about how their personal data is managed, stored and accessed. If your question is not covered here, reach out through live chat or email support.

We collect your name, contact details, and the e-wallet information you use — GCash, Maya or InstaPay — to match deposits to your account. Device and session data is also logged for security purposes.

No. We only record the transaction reference number from your GCash, Maya or InstaPay deposit. Your PIN and authentication credentials stay entirely within those processors' own secure systems.

Yes. Send a data access request through live chat or email support with your registered account email. We will locate your record and provide the relevant information within a reasonable period.

Payment records are kept as long as applicable financial and legal obligations require. General account data is reviewed periodically — when it no longer serves a legitimate purpose, we remove it.

You can submit a deletion request via live chat or email. Note that records tied to financial transactions may be retained for as long as regulations require, even after a deletion request is processed.

We do not sell your data. We share it with payment processors — GCash, Maya, InstaPay — only to the extent needed to complete your transaction. No broader sale or transfer to unrelated third parties occurs.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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