Reference

Your Rights and Our Rules at 866jili

Everything that governs your account on 866jili — from how we handle your data to how disputes are managed — is set out clearly here. Access and eligibility depend on local law and apply to players where permitted under Philippine regulations.

Account TermsPrivacy PolicyCookie UseData RightsContact Paths
866jili Your Rights and Our Rules at 866jili
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We keep your personal information only for as long as your account is active or as required by applicable law. Here is how each area of policy is managed in practice — from the cookies we set to the steps you take if you want your data changed or removed.

Data Handling

Account registration data — name, contact details, linked e-wallet such as GCash or Maya — is stored on secured servers and used only for account operation, payment processing and regulatory compliance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby load correctly on your mobile device. You can manage cookie preferences through your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through live chat.

Data Retention and Requests

You may request a copy of your account data or ask us to delete it by emailing support. Requests are processed within the period required under applicable Philippine privacy law.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a data right, or need to report a policy concern, we have three direct contact paths. Our support team handles account and policy queries — not just game help. For formal legal or data requests, use the email path so we can track and respond within the required timeframe.

Team online

Live Chat

Open the chat widget inside your account dashboard. This reaches the support team directly for policy questions, account disputes and GCash or Maya transaction concerns.

Email Support

Send formal data requests or legal notices to our support email listed in your account settings. We acknowledge receipt and respond within the period required by applicable law.

Account Help Centre

The Help Centre inside your account covers written policy answers, wallet-linking steps for InstaPay and GCash, and account-security documentation you can download.

Common Policy Questions from Account Holders

These are the questions we actually receive about legal terms, data and account rights. If yours is not here, reach us through live chat or the email path listed in your account settings.

Access depends on local law and is available where Philippine regulations permit online gaming activity. It is your responsibility to confirm eligibility under the rules that apply in your location.

Send a written request to our support email, which is listed in your account settings. We will confirm receipt and deliver your data within the timeframe required under applicable privacy law.

Your linked e-wallet details are stored in encrypted form and used only to process deposits and withdrawals. We do not share payment information with third parties outside of required payment processing.

Start with live chat for an immediate response. If your concern is unresolved, escalate via email so it is formally logged. You also retain rights under applicable Philippine consumer protection law.

We update these terms when platform operations or applicable law requires it. The revised version is posted at 866jili/legal/ with the effective date; continued account use after that date means acceptance.

Yes. Submit a deletion request through the support email in your account settings. We will process it in line with applicable law, which may require us to retain certain transaction records for a defined period.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.